MuyuRide automatically applies a 1.5% insurance fee on all delivery and storage payments. This small fee creates a dedicated fund to cover genuine losses — so you never have to worry about what happens if something goes wrong.
No sign-up required. No forms to fill. Every order is automatically covered the moment you pay.
Post your parcel or book storage. Declare the item value accurately — this determines your coverage amount.
The insurance fee is automatically calculated and added to your total. For KES 1,000 delivery, that's just KES 15.
Your parcel is insured the moment the traveler picks it up until you confirm delivery. Storage is covered for the full booking period.
Traveler earns KES 850 after the 15% service fee. The KES 15 insurance fee goes to the MuyuRide Insurance Reserve Fund.
Your 1.5% fee covers a wide range of genuine loss scenarios — from lost parcels to storage incidents.
If your parcel is confirmed lost during transit, MuyuRide covers up to the declared value of your item — no lengthy claims process.
Accidental damage during handling or transport is covered. Fragile items, electronics, and valuables are all eligible for damage claims.
Items stored at MuyuRide-verified storage facilities are covered against theft, fire, and water damage during the booking period.
If a traveler fails to deliver your parcel and cannot be reached, the insurance fund helps recover your declared item value.
Claims are reviewed within 48 hours. Approved claims are paid out within 5 business days directly to your M-Pesa or bank account.
Every insurance claim is backed by MuyuRide's dispute resolution system — evidence, tracking data, and delivery records are all reviewed.
To keep the insurance fund fair and sustainable, the following are excluded from coverage.
Yes. The 1.5% insurance fee is automatically applied to all luggage and delivery orders on MuyuRide. It ensures every sender and storage customer is protected without needing to opt in separately.
The insurance fee is 1.5% of your offered/agreed delivery price. For example, if your delivery price is KES 1,000, the insurance fee is KES 15. This is added to your total payment at checkout.
Go to Active Deliveries → open the affected delivery → click "Open Dispute". Select "Insurance Claim" as the dispute type. Provide photos, a description, and the declared value. Our team reviews within 48 hours.
The insurance fee is capped at KES 10,000 per delivery per month. This means no matter how large your order value, you will never pay more than KES 10,000 in insurance fees for a single delivery in a given month.
Yes. The 1.5% insurance fee also applies to storage bookings. Items stored at verified MuyuRide facilities are covered against theft, fire, and water damage during the booking period.
MuyuRide manages the insurance fund internally. All collected insurance fees are held in a dedicated reserve account used exclusively for approved customer claims and genuine loss payouts.
Every MuyuRide delivery is automatically insured. No extra steps — just peace of mind from pickup to delivery.